RETURN AND REFUND POLICY

In addition to your rights under the Australian Consumer Law, unless otherwise indicated on this Website as a “non-returnable” item, within 5 days following purchase, you may return a Product for a full refund of the purchase price (not including any applicable initial shipping and handling charges), so long as any such Product is in new, unused and undamaged condition, with original packaging, and the original price and information tag(s) have not been removed, and subject to the following:

We would like you to be happy with your purchase. In the unlikely event you have changed your mind, we will be happy to exchange your purchase with something that suits you better, failing which we are able to refund your purchase minus a 3% restocking fee if:

  • Bikes when unridden & approved by us as resellable within 5 days, minus any labour charges if modifications were made at the point of sale. Receipt must be provided
  • Parts and Accessories -  5 days in new condition with original packaging. Receipt must be provided 

Important: Returns will not be accepted without a completed Returns form. Please ensure your original Order Confirmation number is included which can be found in your Order confirmation email.

Gear Orders:  Please ensure the above Returns Form is attached or enclosed with the goods you are returning. Any merchandise that shows signs of use (wear, dirt, smell, scuffing, mounting, installation, etc.) cannot be returned. This includes any items that have been “tested out”. Items for which the packaging has been destroyed are not returnable. Assuming the returned goods meet the outlined above, Giant will begin the refund process.

Please ensure returned goods are adequately packaged to avoid damage in transit. We strongly recommend that all returned goods are sent with a trackable & insured service. We cannot take responsibility for items that are damaged or lost in transit.

Unless otherwise noted, the refund will be for the full value of the returned items. Shipping fees if applicable will not be refunded. Credit for the returned items is applied to the credit card that was used to make the original purchase. Returns will be inspected by Giantride within 72 hours of receipt and depending on your credit card company it may take an additional 2-10 business days before a credit is processed to your card. Please note: our authorized Giant retailers cannot process the refund for you, it must be processed by Giantride Head Office via the same method used for your original purchase.

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